At International Maritime Group (IMG), we prioritize delivering efficient and cost- effective solutions to our valued customers. Our dedicated NAVCOM support teams operate through two distinct departments: Domestic and International NAVCOM Departments. This structured approach ensures that we can effectively address the needs of our diverse clientele, regardless of their location.

We are committed to delivering efficient solutions that meet our clients’ needs while minimizing financial and temporal burdens. Here’s how we achieve this objective:

1. Prompt Assessment and Remote Support 
   • Upon receiving a repair requisition, our dedicated NAVSUPPORT team swiftly assesses and evaluates the case. We prioritize the exploration of remote support options to address the issue expediently.
   • As part of our commitment to customer satisfaction, IMG offers customers the “FIRST FREE 1 HOUR” remote troubleshooting service worldwide. This initial assessment allows us to diagnose the problem efficiently and provide timely solutions at no additional cost.
2. Cost-Saving Measures
   • Should the case require extended remote support beyond the initial hour, IMG provides a cost-saving option to our customers. We offer a 50% discounted service charge compared to onboard rates, enabling our clients to save both time and costs associated with traditional onboard support services.
3. Accessible Customer Care
   • IMG recognizes the importance of accessible and responsive customer support. Our customer care team is strategically stationed across different time zones to ensure round the-clock assistance from East to West.
   • With staff based in Manila, Jakarta, India, Saudi, UAE, Germany, Panama, Vancouver, and Toronto, our customer care team is available 24/7 to answer IMG’s customers’ inquiries and assist whenever needed.